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Position Summary          

The Landscape Scheduling Coordinator is responsible for assisting the Landscape Department through scheduling of service calls, responding to customer inquiries, creating correspondence and providing general administrative support. This position also provides exceptional customer service to our customers through front desk reception duties, including answering multi-line phone system and greeting walk in customers and staff.

Essential Duties and Responsibilities

• Provides excellent customer service when answering phone calls, greeting walk-in clients, and working with internal staff.
• Provides administrative support to the Landscape Construction, Maintenance, Aquatic and Irrigation Production Managers/Coordinators.
• Schedules service repair and routine maintenance appointments for Aquatics, Irrigation, and Lighting customers.
• Set up appointments through Diggers Hotline.
• Type correspondences.
• Organize production work folders.
• Establish and maintain filing systems so information can be easily found.
• Assist office staff on projects as needed.
• Help facilitate billing information on assigned jobs.
• Miscellaneous office tasks such as photocopying, faxing, and filing.
• Updates and maintains calendars.
• Follow up on concerns as appropriate.
• Assist Internal Customers (employees) with scheduling, calls, and other administrative needs.
• Communicate effectively with customers and staff members to ensure maximum efficiency.
• Communicate any problems or issues with the appropriate staff.
• Performs other tasks as assigned by supervisors/manager.
• Follows company safety policies and procedures at all times.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Working Conditions

1. Work is primarily performed indoors.
2. Exposure to standard office conditions, including exposure to heating and air conditioning and operation of computer.

Qualifications

To perform this job successfully, an individual will demonstrate and perform each essential duty satisfactorily. The ability to effectively communicate and interact, in a positive manner, with all Company personnel, regulatory agencies, customers, consultants and other contractor personnel is also required. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education, Certification and License:

• High school diploma or equivalent is required.

Experience:

• A minimum of 2-3 years of previous administrative support/office experience is required.
• Previous experience with service scheduling is preferred.

Specific Requirements:

• Knowledge of landscaping construction, including irrigation, aquatics and lighting systems is helpful.
• Demonstrated exceptional customer service delivery.
• Must be able to communicate effectively in English.
• Bilingual in English and Spanish is helpful but not required.
• Excellent interpersonal and communication skills both written and verbal.
• Must have experience with Microsoft Office including Outlook and Excel.

Physical Requirements:

• Regularly walks, sits, talks and listens for long periods of time throughout the day.
• Squats, stoops, or kneels and lifts objects from ground.
• Occasionally lifts weight of up to 25 pounds.
• Occasionally required to reach above shoulders.
• Vision and fine motor skills required for use of computers and creating communication.

Job Specifications

• Typical work hours are Monday through Friday between 7:30am to 4:30pm.

This position is eligible for a competitive benefit package including, paid time off, paid holidays, medical, dental, vision, and life insurances as well as a 401(k) retirement program.  

The Bruce Company is an EEO/AA employer