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Position Summary

This position is directly responsible for the successful operations of the Cashier Department. Primary responsibilities include hiring, scheduling, supervising cashier staff, department operations and ensuring the highest level of quality customer service for our customers.

Duties and Responsibilities

• Provides exceptional customer service to Retail Garden Center customers.
• Provides oversight and supervision to Cashier staff to include managing schedules, providing training, work assignments, ensuring proper coverage and monitoring performance.
• Maintains the highest standard of exceptional customer service for all Bruce Company customers.
• Demonstrates quality sales techniques and function as a role model providing a leading example of proper conduct and communication, adhering to/enforcing company policies.
• Completes reconciliation of cash drawers and receipts daily.
• Serves as subject matter expert and provide management, training and oversight for the POS system.
• Opens and/or closes Retail Store as needed.
• Participates in general inventory.
• Assist in maintaining accurate pricing and inventory data.
• Serves as backup for Retail Department Manager in his/her absence as needed.
• Ensure continuous improvement for the customer and the company of departmental positions
• Schedule employees to provide adequate operational coverage. Resolve staffing issues caused by illness, vacation or other reasons.
• Establish a basic knowledge of various products, availability from various manufacturers/ growers and purchasing benefits available.
• Participate in advertising/events scheduling, and marketing efforts thereof as applicable.
• Staff development through goal-setting, product knowledge training, continued sales training
• Hire, train and retain qualified staff capable of promoting the quality of merchandise.
• Review and approve hours worked.
• Partner with Department managers to provide and participate in departmental cross-training activities.
• Conduct sales and associated activities as needed.
• Enhances customers’ shopping experience and creates a pleasant shopping environment.
• Engages customers and builds rapport and relationships to encourage return visits.
• Maintains clean, organized and safe work environment.
• Develops familiarity with other products and items sold through the retail garden center, assisting in other areas as needed.
• Set standards for a satisfactory company image that invites customers to repeat their business.
• Follows company safety policies and procedures at all times.
• Performs other tasks as assigned by supervisor/manager.

Qualifications

To perform this job successfully, an individual must demonstrate and perform each essential duty satisfactorily. The ability to effectively communicate and interact, in a positive manner, with all Company personnel and external customers is also required. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience:

• A minimum of 3-5 years relevant Inventory, Retail and Personnel Management experience.
• Previous experience working in a retail setting is required.

Specific Requirements:

• Must be at least 18 years of age or older.
• Basic plant knowledge or ability to learn.
• Knowledge of general landscape care, including products, tools and supplies.
• Excellent customer service skills.
• Good organizational and communication skills.
• Must be able to communicate effectively in English.

Physical Requirements:

• Stands and walks for long periods of time throughout the day.
• Squats, stoops, or kneels and lifts objects from ground frequently.
• Full extension of arms above head and in front of body.
• Consistently lifts weight of up to 50 pounds.
• Occasionally carries and pushes/pulls weights of up to 75 pounds.
• Fine motor skills required for use of small equipment and hand tools.

Job Specifications

• Full-time Year Round position (including some weeks of layoff in winter months as workload dictates)
• Typical work hours are Sunday through Saturday between 9:00am to 7:00pm (30-40 hours per week). Opening and closing shifts as needed. 
• Ability to work a minimum of two weekends per month (generally every other Saturday and Sunday) is required.
• Additional hours may be required as workload dictates.

Full time year round employees are eligible for a competitive benefit package including, medical, dental, vision, life and disability insurances, and paid time off as well as a 401(k) retirement program. 

The Bruce Company is an EEO/AA Employer