The Landscape Maintenance Production Coordinator is responsible for the hands-on training and supervision of crews working on landscape management projects. Primary duties include: assist in hiring, managing, and developing of skilled individuals; assure necessary training is accomplished for a skilled labor staff; maintain effective communications with the Production Manager, Sales Staff, clients and crew leaders on a daily basis; and ensure projects are completed with the quality and timeliness.
Essential Duties and Responsibilities
- Consult and analyze project specifics with the Production Manager to ensure a smooth and efficient landscape management process.
- Coordinate landscape management crews; scheduling work on job sites on a weekly basis in coordination with the Production Manager.
- Review the landscape management plans and schedule materials and equipment to be delivered to the job site on a timely basis.
- Visit job sites regularly and provide crews with necessary information to complete assigned tasks.
- Discuss all aspects of the job with the crew leader to ensure there is an understanding of the work that needs to be done and properly communicate it to the rest of the crew members. Ensure that the project is completed in the most efficient way possible.
- Resolve problems that may arise on the job site.
- Ensure needed paperwork is done.
- Provide hands-on training for crew leaders and laborers.
- Ensure quality performance by employees, on an ongoing basis, taking appropriate action to correct unsatisfactory behavior.
- Assure current skills are maintained by doing refresher training.
- Manages a Snow Route for snow removal during the winter months.
- Keep updated on changes in the landscape industry and provide appropriate training to laborers and crew leaders.
- Understand changing customer demands; acquire necessary skills and information to train crew leaders and laborers as needed on such changes.
- Maintain a positive relationship with internal and external customers and employees.
- Meet with clients on the job site and establish a positive rapport. Verify mutual understanding of work to be completed on the job site and answer any questions as needed. Coordinate any communications with the appropriate staff.
- Understand all Company policies, seek clarification when needed, and support the policies by modeling them and explaining them to all employees.
- Model and promote safe work habits and a safe work environment for all employees.
- Perform miscellaneous work during the off-season, including snow route management, planning for the coming season, and any other special projects.
- Promote a customer service program that meets company standards.
- Set standards for a quality company image that invites customers to repeat their business and employees to return the following season.
- Communicate effectively with all staff and clients.
- Communicate any issues with the appropriate staff members to ensure the highest efficiency.
- Performs other tasks as assigned by supervisor/manager.
- Directly supervise crew leaders and landscape laborers.
- Orients new team members providing hands on training and establishing expectations.
- Provides mentoring, coaching, constructive feedback and training of landscape maintenance and horticulture crew leaders and crew members.
- Support development of a training program for all staff including seasonal staff; including new hire, ongoing and annual refresher training as needed.
- Participate in the hiring process and make final selection decisions if needed.
- Conduct performance reviews and provide input into compensation decisions.
- Ensure quality performance by employees on an on- going basis, taking appropriate action to correct unsatisfactory behavior.
- Assists in hiring, promotion, demotion, discipline, and termination as needed.
- Fosters a positive team-oriented work environment, resolving issues as they arise.
- Oversees quality and productivity of staff and sub-contractors.
- Approves time and ensures accuracy of hours for payroll.
- Work is primarily performed outdoors (75%) during all seasons; balance of work is performed indoors in typical office environment (25%).
- Exposure to outdoor weather conditions, including inclement weather (rain, snow, heat or cold).
- Exposure to standard office conditions, including exposure to heating and air conditioning and operation of computer.
- The noise level in the work environment is usually moderate. Hearing protection is required for duties such as equipment operation that expose the individual to elevated noise levels.
- Duties of this position may expose the individual to chemicals and fertilizers.
To perform this job successfully, an individual will demonstrate and perform each essential duty satisfactorily. The ability to effectively communicate and interact, in a positive manner, with all Company personnel, regulatory agencies, customers, consultants and other contractor personnel is also required. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education, Certification and License:
- Bachelor’s degree in Horticulture or related field preferred.
- Valid driver’s license with good driving record is required.
- Pesticide license Category 3.0 Turf and Landscape or the ability to obtain upon employment is required.
- A minimum of 5-7 years landscape maintenance experience is required;
- At least 3 years of crew leader or supervisor experience required; 5-7 years of leadership experience preferred.
- Demonstrated ability to work with employees and effectively resolve employee relations issues.
- Plant identification knowledge of trees, shrubs, annuals and perennials is required.
- Comprehensive understanding of Landscape Management, including knowledge of equipment and ability to read a landscaping plan.
- Ability to prioritize and strategically manage multiple projects, staff and a varying workload.
- Current knowledge and application of safety regulations and requirements involved with landscape maintenance tasks.
- Demonstrated leadership skills, including problem solving and employee relations management.
- Ability to analyze project details and necessities.
- Advanced computer skills, including MS Outlook (email), Word, and Excel.
- Excellent communication and organizational skills.
- Must be able to communicate effectively in English.
- Bilingual in Spanish and English is helpful.
- Regularly stands, walks, sits, talks and listens for long periods of time throughout the day.
- Squats or kneels and lifts objects from ground occasionally.
- Full extension of arms above head and in front of body.
- Occasionally lifts, carries and pushes/pulls weights of up to 50 pounds.
- Vision and fine motor skills required for use of computers and creating communication.
- This is a Full-Time Year Round, Exempt position.
- Typical work hours are Monday through Friday from 6:00am to 5:00pm (45-55 hours per week). Saturday hours as needed.
- Variable hours may be required during the winter months (approximately December through March) based on snow removal and other needs.
Full time Year Round employees are eligible for a competitive benefit package including, medical, dental, vision, disability and life insurances as well as a 401(k) retirement program. This position is also eligible for paid time off (PTO) and paid Holidays.
The Bruce Company is an AA/EEO Employer.